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Complex Care & SIL



At Sunnysights, we understand the unique challenges individuals with complex medical needs face and the importance of providing comprehensive support within a Supported Independent Living (SIL) framework.


On this page we look at the intricacies of complex care  and how Sunnysights is dedicated to meeting the diverse needs of our clients.


What is Complex Care?


Complex care encompasses a wide range of NDIS-funded specialised support, tailored to individuals with significant medical needs and personal circumstances. These needs can arise from a variety of disabilities or chronic conditions, including cerebral palsy, acquired brain injuries, psychosocial disabilities, dementia, or complex health issues. 


Complex care goes beyond routine assistance, addressing multifaceted challenges to enhance individuals' overall well-being and independence. Patients in need of this type of personal care may require assistance with specialised feeding, tracheostomy care, urinary catheter management, injections administration, pressure care, or wound management. 


Type of care provided by support workers


Complex care workers are pivotal in providing round-the-clock support to individuals with complex care needs. Beyond assisting with basic daily activities such as personal care and household chores, complex care workers also provide emotional support and companionship, fostering a sense of trust and security for those they care for.


In-Home Care


Supported Independent Living (SIL) offers individuals the opportunity to live independently while receiving specialised care and support tailored to their needs. At Sunnysights, we seamlessly integrate SIL into our complex care services, providing individuals with a supportive living environment that fosters independence and autonomy.  This personalised approach promotes independence and allows individuals to maintain a sense of familiarity and routine.


In addition to practical assistance with tasks like meal preparation and medication management, in-home carers often play a vital role in facilitating social interactions and community engagement, thereby enhancing the overall well-being of their clients.


Our experienced staff undergo rigorous training to deliver personalised support within an SIL setting, ensuring individuals receive the assistance they need while maintaining control over their daily lives.


When is Complex Care Required?


Complex care becomes necessary when individuals face challenges beyond routine support needs. Everyone's situation is unique, but examples of situations that might require a complex care plan include:


Complex Bowel Care

Individuals may need assistance with administering laxatives, enemas, or suppositories, or require stoma care by emptying colostomy or ileostomy bags.


Specialised Feeding Requirements

Some individuals may be unable to feed themselves due to conditions such as severe epilepsy, dysphagia (difficulty with swallowing), complex physical disabilities, dementia, or communication difficulties. This may necessitate percutaneous endoscopic gastrostomy (PEG) feeding or other specialised feeding methods.


Tracheostomy Care

Those reliant on ventilators for breathing may require assistance with tracheostomy care, including ventilator management and tracheostomy tube maintenance.


Urinary Catheter Care

Individuals with conditions such as multiple sclerosis or spinal injuries may require assistance with urinary catheters, including insertion, replacement, and disposal of collection bags.


Administration of Injections or Medications

Some individuals may require assistance with managing chronic conditions such as diabetes or epilepsy, including administering injections or medications.


Pressure Care and Wound Management

Individuals may require assistance with changing body positions to prevent pressure sores or with cleaning and dressing wounds to promote healing.


Each of these scenarios presents unique challenges that require specialised knowledge and support to ensure individuals' health and well-being are maintained effectively. Complex care aims to empower individuals to live fulfilling lives while managing these complex medical conditions


How to Choose a Complex Care Provider?


Selecting the right service provider is important for ensuring quality support and peace of mind. Several factors should be considered during the selection process:


  • Qualifications and Training: Ensure that staff possess relevant qualifications and receive ongoing training to stay updated on best practices.

  • Experience: Look for providers with extensive experience in managing complex medical conditions similar to yours or your loved ones.

  • Availability: Determine if the provider offers 24-hour care and has staff available for live-in arrangements to meet your needs effectively.

  • Communication Skills: Assess if staff are adept at communicating and interacting with individuals who may have difficulty expressing their needs.

  • Cultural Competency: Consider providers who offer staff proficient in multiple languages or are culturally sensitive to meet diverse needs effectively.


Choosing the right complex care provider requires careful consideration and thorough research to ensure compatibility with individual needs and preferences. 


To find out more about Sunnysights Complex Care team, get in touch today!


Does a family member require complex care? 


Providing support for a family member with complex needs can feel overwhelming. Every family member's situation is unique, so the best way to support them with complex care needs is to tailor your approach. 


Here are some steps you can take:

  • Involve them in planning, if possible. Talk to your family member about their priorities and what kind of care they need most.

  • Consider a professional assessment. A qualified professional can give you a clearer picture of your family member's specific needs.

  • Look into qualified support. There are NDIS service providers, like Sunnysights, with specialists trained to assist those with complex care. 

  • Adapt your home, if necessary. Depending on their needs, modifications like grab bars or a wider bathroom might be helpful.

  • Get trained for hands-on care. Learn skills like safe transfers to assist your family member when their regular caregiver isn't available.

  • Don't hesitate to ask for help. NDIS and community services can provide valuable support for both you and your loved one.


Complex Care with Sunnysights Supported Independent Living


NDIS complex care support services, including Supported Independent Living (SIL), are instrumental in enhancing the quality of life for individuals with disabilities. Through tailored assistance, government funding, and a focus on promoting independence and social connection, these services empower individuals to thrive within their communities.


Sunnysights stand as a trusted partner in meeting the diverse needs of our clients and supporting their journey towards a better quality of life.


If you have been approved for NDIS Complex Care funding  or would like to learn more, please contact us today

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