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NDIS PACE - A Paradigm Shift in Support Coordination

Updated: Apr 2

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The National Disability Insurance Scheme (NDIS) has been a cornerstone in transforming the lives of individuals with disabilities in Australia. As the NDIS continues to evolve, the introduction of the Participant and Provider Connection Experience (PACE) system marks a significant step forward. In this blog post, we'll delve into the PACE system, with a specific focus on the crucial role that support coordinators play in assisting participants to link their services with implementing providers.

Understanding the PACE System:

The PACE system is designed to enhance the participant's experience by streamlining the process of connecting with service providers. It introduces a more dynamic and user-friendly interface that empowers participants to make informed choices about the services they wish to access. The system aims to foster a sense of autonomy and control for individuals with disabilities, aligning with the core principles of the NDIS.

The Role of Support Coordinators:

Support coordinators play a pivotal role in navigating participants through the PACE system. As intermediaries between participants and service providers, support coordinators bring a wealth of knowledge and expertise to the table. They assist participants in understanding the available services, evaluating their options, and ultimately connecting with providers that align with their needs and preferences.

Key Responsibilities of Support Coordinators in the PACE System:

1. Educating Participants:

Support coordinators are instrumental in educating participants about the functionalities of the PACE system. This includes guiding them through the platform, explaining the available features, and highlighting how it can empower them in making choices that best suit their unique requirements.

2. Service Evaluation:

Support coordinators work closely with participants to identify their goals and needs. By understanding the participant's aspirations, they can provide valuable insights into the services available on the PACE system, facilitating informed decision-making.

3. Navigating Provider Options:

The PACE system offers a diverse range of service providers. Support coordinators assist participants in navigating this landscape, helping them explore and select providers that align with their preferences, values, and cultural considerations.

4. Facilitating Seamless Connections:

Support coordinators act as facilitators, ensuring a smooth transition between participants and providers. They bridge communication gaps, facilitate initial meetings, and provide ongoing support to address any concerns that may arise during the service connection process.

Challenges and Opportunities:

While the PACE system presents a leap forward in enhancing participant-provider connections, challenges may emerge during its implementation. Support coordinators need to be adaptable and responsive to the evolving landscape, providing feedback to refine the system and address any emerging issues.


The NDIS PACE system represents a transformative milestone in the journey towards empowering individuals with disabilities. Support coordinators, operating under the SCHADS award, stand at the forefront of this evolution, guiding participants through the intricacies of the system and ensuring that the principles of choice and control remain central to the NDIS mission.

As we embrace this paradigm shift, collaboration between participants, support coordinators, and service providers will be key to maximizing the benefits of the PACE system and fostering a more inclusive and supportive community for all.

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