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The Role of a Local Area Coordinator




If you're new to the government funded National Disability Insurance Scheme (NDIS), you may be wondering about the role of a Local Area Coordinator (LAC).


These dedicated professionals are your first point of contact within the NDIS. They exist to help you navigate the scheme, access the disability support services you need, and bridge the gaps between participants, service providers and the National Disability Insurance Agency (NDIA).


In this post, we'll delve deeper into the specific ways LACs can assist you in your NDIS journey. 


Understanding the Role of a LAC


NDIS Local Area Coordinators (also called LAC Partners) are an invaluable resource for individuals with disabilities and their families. They act as a bridge between NDIS participants and mainstream services and the broader community by providing support and guidance. They assist with goal setting, plan implementation and plan variation, ensuring that participants receive the support they need to achieve their aspirations.


By working closely with participants, LACs empower individuals to make informed choices about their lives and maximise their potential. LACs help participants understand their NDIS plan, connect with registered providers, and navigate the complexities of accessing services and supports. They also play a role in building inclusive communities by fostering relationships with local organisations and advocating for the needs of people with disabilities.


LAC’s key responsibilities include:


  1. Eligibility and Application Support: Streamlining entry into the NDIS.

  2. Plan Development & Plan Reassessment: Collaborating on personalised plans.

  3. Connecting Participants with Providers: Facilitating seamless service access.

  4. Plan Implementation Monitoring: Ensuring effective support delivery.

  5. Information and Support Provision: Continuous guidance and assistance.



What are the Different Levels of Support?


National Disability Insurance Scheme Local Area Coordinators facilitate plan implementation through three distinct support levels. These interconnected support levels ensure personalised National Disability Insurance Scheme experiences, maximising participant well-being.


Support Connection


At the initial level, LACs focus on connecting NDIS participants with the essential support services they need. This involves identifying suitable providers, linking participants with them, and ensuring seamless access to the necessary assistance. Think of it as the foundational layer, where LACs facilitate the initial connections that set the stage for more comprehensive support.


Coordination of Supports


As participants' needs evolve, LACs transition to a more coordinated approach. This level involves overseeing a broader range of support services, often with the involvement of professionals like occupational and speech therapists. LACs ensure that these services are delivered in a coordinated and comprehensive manner, addressing any gaps and tailoring the plan to the individual's changing needs. This level focuses on ensuring that the support services are not only provided but also well-integrated and effective.


Specialist Support Coordination


For participants with complex support requirements, LACs may engage specialised coordinators. These coordinators possess expertise in disability support and collaborate with a multidisciplinary team of professionals. Their role is to ensure that participants receive highly specialised and coordinated care, addressing their unique needs and challenges. This level provides a more intensive and tailored approach to support, focusing on complex cases that require specialised expertise.


What is the Difference between an NDIS LAC and an NDIA planner?


Understanding and navigating the National Disability Insurance Scheme can be complex, with various support roles involved. Two key roles that often cause confusion are Local Area Coordinators and Support Coordinators. Both share a common goal: to empower participants through support and connection to essential services, but they operate in distinct ways.


Local Area Coordinators (LACs) assist with everyday support needs. They connect participants with local services and community resources, explain available supports, address questions, and facilitate plan implementation and reviews. LACs are focused on providing general support and guidance.


Support Coordinators specialise in more complex support needs. They often work with participants in remote areas where NDIS partners may be limited. Support Coordinators focus on specialist services, complex plan management, and ensuring that participants receive the specialised support they need. The NDIA provides additional funding to participants to work with Support Coordinators.


Connect with your Local Area Coordinator


By working closely with participants, LACs empower individuals to make informed choices, maximise their potential, and improve quality of life. If you're an NDIS participant, don't hesitate to reach out to your Local Area Coordinator. They are there to support you and help you achieve your goals.


To find your Local Area Coordinator, visit the NDIS website (https://www.ndis.gov.au/contact/locations) or call the National Contact Centre at 1800 800 110.


If you have any questions about NDIS plan management, please call us at (07) 3088 7935 or email support@sunnysights.com.au

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