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  • Writer's pictureSunnysights

What to look for in a SIL (supported independent living) provider

Updated: May 8, 2023

We're all here for a reason, but it doesn't mean everyone is doing the right thing.

Here, we take a look at how Sunnysights has created a service delivery model around our participants first and not the needs of the business.

Smiling lady in a wheelchair

If you’re wondering about what to look for when choosing a SIL (supported independent living) provider. Here are some tips and tricks to navigate the often confusing world of service providers.

Standard of Care - SIL providers are charged with your in-home care. Therefore, it is important that they showcase what that care looks like. i.e. staff and training, medication, meal plans, incident and progress reporting, communication, daily routines, rosters, goal setting etc.

Transparency - SIL providers must be transparent with their services. That means providing copies of the roster of care, service/tenancy agreements, participant charter, incident reports upon request, periodic progress reports and any other events of note. It is a red flag if a provider doesn’t provide these things or delays them in any way.

Communication - You must expect a great deal of communication from your provider. It will be this that keeps your relationship healthy and ongoing. Your provider should keep you in the loop and communicate everything in the house as frequently as you need. This includes incidents, medication changes, staff changes etc.

Working with Partners - Your SIL needs to work effectively with other stakeholders like Support Coordinators, CP providers, Allied Health etc. That includes keeping them notified on major incidents, medication, daily roster changes, staff etc. A provider that actively tries to make changes without stakeholders knowledge may not be acting with the utmost integrity.

Co-tenants - Often SIL homes are shared, and this means you must be notified if there are co-tenants and whether they suit living together. De-identified profiles of other tenants must be communicated so all parties are aware and can make informed decisions on whether they’ll be moving in.

Finances - SIL’s should be transparent with all finances of the house. They should also be supporting the participant to make good decisions with their money. This doesn't mean overseeing every transaction but rather keeping detailed ledgers and communicating purchases with key stakeholders.

Of course, there are many moving parts here but hopefully, this helps with what to expect a little.

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